Inglés Gestión comercial (Dealing with problems) – 6 hrs

1. Do you remember these words?2. Reading3. Vocabulary4. Grammar (Passive voice)5. Listening5.1 Listening 15.2 Listening 2 6. Writing (Writing down a formal answer to a complaint) 7. Speaking 7.1 Pronunciation (Answering in a formal way to a complaint)7.2 Situation 8. Key ideas 9. Links of interest